Posts Tagged ‘clients’

Promises, promises

When I started this blog, I made myself a promise that I’d post to it three times a week. Which is a lot.

Or at least it feels like a lot to someone who already writes all day long and often into the evening.

I almost didn’t write today’s post. It’s been a big week. But then I remembered that I made a promise. Even if it’s to myself, I should keep it.

Which got me thinking about promises. I take them very seriously, but does everyone else do the same?

Promises, promises

My work revolves around deadlines. My clients know they can count on me to hit them. Every so often, I have to beg for mercy, as I did this week. And because they know my word is good, my clients are willing to give me some leeway every once in a while. I don’t ask very often.

I look at the world around me, though, and I see plenty of people who don’t keep their promises. Writers who miss deadlines with abandon. People who swear they’ll stay in touch and don’t. Politicians who say they’ll do one thing and then do another. Companies that promise their product will deliver when it doesn’t.

I think keeping promises is important. Sure, there are times when going back on your word is unavoidable. But hopefully, you don’t take it lightly — and you make up for it somehow.

To me, it’s a sign of integrity when people keep their promises. Even the ones they make to themselves.

Is your time more valuable than mine?

I often find myself asking, “Why do some people think their time is more valuable than anyone else’s?”

About four times a year I work with someone who is a chronic rescheduler. The moment we book a meeting I know it will change — usually an hour or less before the meeting time. We typically play a few rounds of this game before the meeting happens.

Is your time more valuable than mine?

We’ve all been there. How many of us have waited for hours in a doctor’s office or taken an afternoon off to be home for a repairperson?

Believe me, I realize people get busy. I’d rather my doctor spend quality time with me — even if that means keeping me waiting to extend the same courtesy to other patients. But the doctor who habitually booked three patients for the same time slot and then showed up late? I stopped going to her.

The idea that someone’s time is more valuable because they’re your “superior” just doesn’t sit well with me. Things happen, unexpected delays can come up. If you’re, say, the President of the United States or equivalent, I’ll wait for you all day.

ButĀ if you’re simply a chronic schedule abuser, it may be time to think about the way you plan your days and the people you’re keeping waiting. Just because you feel superior (or actually are, literally, their superior) doesn’t mean their time isn’t valuable.

If only I could charge a fee to people who chronically keep me waiting. That would put a tangible value on my time that anyone couldĀ understand, wouldn’t it?